ADN Outsources to Philippines

I forgot to mention this.  When we canceled our Anchorage Daily News  home delivery before we left.  It took a while to get the operator who turned out to be in the Philippines.  Last time we canceled was in October last year and I didn't notice then that the person wasn't in Anchorage.  Maybe it was already outsourced.  I understand that businesses do this to save money by centralizing their phone answering services nationally and I understand that the ADN is owned by McClatchy.  But still, calling to tell your local newspaper should temporarily stop delivery being answered by someone in the Philippines seems a bit much.  I wonder how much they save by doing that?  And what happened to the person who used to do that in Anchorage?