Newgen Software announces Free Webinar
Newgen Software Technologies has announced that Craig Le Clair - Principal Analyst, Forrester Research will join Ashish Deshmukh, Director, Business Development at Newgen Software, in a webinar on "Better Customer Experience Demands Smart Communications".
New-generation customers demand more personalized, contextual communications, delivered in real time, through their preferred channel. Customer Communication Management provides a platform to deliver smart communication, maximizing the effectiveness of all communication touch points while complying with regulatory mandates and branding guidelines. An integrated CCM with enterprise content & BPM framework provides organizations an agile process for creation, review and distribution of personalized communication across multiple channels consistently.
The webinar will provide insights and best practices how to achieve personalized customer communication for upselling, cross-selling and meeting regulatory compliance. The webinar would include a case studies walkthrough by Ashish Deshmukh on how a leading Financial Service Organization and a large Healthcare Insurer have transformed their Customer Communication Management (CCM) processes so as to enhance customer experience, augment operational performance and drive growth.
For More Details See
www.varindia.com