du selects TCS as IT Managed Service Partner
Tata Consultancy Services (TCS) has signed a five-year contract with du, the integrated telecom service provider in the United Arab Emirates. As an IT Managed Services Partner, TCS will support du in its efforts to enhance customer excellence and service delivery levels.
This agreement supplements du's aggressive growth strategy and its continuous focus on enhancing the company's capabilities in service delivery, enriching customer experiences, offering a better scope in developing and managing customer-centric products and services, besides creating more value for shareholders.
Fahad Al Hassawi, Chief Human Resources and Shared Services Officer, du, said, "In a dynamic business sector such as telecom, we are constantly looking at enhancing customer experience - made possible by further enhancing our IT operations. With TCS' capabilities, we expect to further streamline our efficiencies in service delivery quality of service, as well as bringing best practice in IT operations."
Girish Ramachandran, Vice-President & Head - Middle East, Africa and Mediterranean, TCS, said, "We are delighted to be chosen as a strategic partner to du. With our strong global telecom expertise we are committed to delivering service improvement, flexibility and predictability to du's IT, which will support du's progressive strategy to enhance customer experience."
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