Amdocs conducts research on Managed Services
Amdocs has released the findings of a research report that shows increasing adoption of managed services strategies to support B/OSS (business and operational support systems) operations by communications service providers in developing Asia. The research, conducted by leading analyst firm Analysys Mason, finds managed services adoption is growing faster in developing Asia than anywhere else in the world, and is driven by heightening competition, coupled with a double-digit growth rate in subscriber counts.
The Research highlights that Managed services adoption is growing faster in developing Asia than anywhere else in the world. The revenues developing out of these services in Asia are estimated to grow at a CAGR of 10.2 percent. For comparison, managed services revenues in developed Asia and in Central and Latin America are expected to grow at CAGRs of 6.4 and 8.2 percent. India is one of the major investors in managed services in developing Asia;
"With the introduction of 3G and multi-play offerings into the marketplace, service providers in developing Asia are racing to modernize systems and increase operational efficiencies," said Abhay Kumar, vice president, Global Strategic Sourcing at Amdocs. "They must be first with new offerings and excel in customer service if they are to retain and capture market share. We are seeing a growing adoption of managed services strategies by Communication Service Providers in the region to achieve this."
"The pace at which technology is evolving, coupled with the massive growth in subscribers, is creating a challenge for service providers in developing Asia who are finding it difficult to re-align and scale their BSS and OSS operations on their own," said Kunal Bajaj, partner and director at Analysys Mason. "Providers are recognizing that by outsourcing these parts of their operation to an experienced vendor like Amdocs, they can achieve their business objectives quickly and with minimum risk.".
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