Microsoft Dynamics unveils CRM R7 2011
Microsoft has announced the availability of CRM R7 2011 in India. CRM R7 2011 integrates social capabilities into Microsoft Dynamics CRM. It provides social integration features that enable businesses to gather insights about their customers and products by integrating real-time social media conversations into companies' existing CRM view of the customers.
The software now features Automated Activity Feeds which are also accessible through the Windows 7 phone and incorporate Micro-Blogging by which users are able to follow real-time business events and activities through social media. The software also features Conversations through which users can collaborate between internal sales and service teams. The R7 2011 release offers a common administration, billing and provisioning platform with Office 365.
"At Microsoft, we are constantly innovating to help our customers streamline their businesses. The new CRM update delivers social capabilities allowing our customers to build more productive relationships. The social productivity service reinforces our commitment to deliver familiar, connected and intelligent experiences by offering new integrated social collaboration capabilities, as well as interoperability with Office 365 and new enhancements using Microsoft Dynamics CRM in the cloud for enterprises," said Subhomoy Sengupta, Group Director, Microsoft Dynamics India.
Customers can log on to http://crm.dynamics.com/nov2011 and sign up to get a 30-day free trial. The new features are delivered at no additional cost and add functionality to the experiences and tools already in use. Therefore, CRM R7 2011 is available on CRM Online, the cloud version of Microsoft Dynamics CRM offering, as well as for the on-premise and partner-hosted deployments in India.
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