TRAI unveils TCCMS portal

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

 

Telecom Regulatory Authority of India (TRAI) has launched a facility to monitor complaints from telecom consumers, called Telecom Consumers Complaint Monitoring System (TCCMS) portal www.tccms.gov.in. 

It is believed to facilitate the telecom consumers in locating the "Consumer Care Number", "General Information Number" and contact details of the complaint centre and Appellate Authority of their service provider. The portal would also help access the website of their service provider's complaint monitoring portal to track the current status of their complaints or appeals lodged with their service provider complaint centre or Appellate Authority. This portal is also said to help TRAI in monitoring the status of redressal of complaints lodged by the consumers with the service providers.  

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