DNA, Ericsson to provide CEM

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

 

It has announced that DNA has chosen Ericsson to provide a Customer Experience Management (CEM) solution based on User Data Consolidation (UDC) for data consolidation and exposure. With the new solution, DNA benefits from reduced time per call and escalations to second-line support.

Tommy Olenius, VP, Technology, DNA "Delivering high-quality customer care is at the heart of our business. The implementation of this solution gives us the optimal tools to monitor the customer experience and to proactively make adjustments as issues arise.”

Magnus Furustam, Head or Product Area Core and IMS, Ericsson Business Unit Networks, said, “DNA’s focus on end-user satisfaction and operational efficiency and Ericsson’s expertise in optimizing service have combined in this project to support a new generation of mobile broadband users who constantly pose new challenges to the customer experience management area.” 

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