HP revolutionizes Enterprise Customer Support

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

 

HP has announced the industry's first IT support services architected for multivendor, converged and cloud environments, helping enterprises address problems before they occur, realize 95-per cent first-time resolution rates and resolve unplanned downtime issues up to 66 per cent faster.

The new Always-On Support Services from HP integrate the intelligent technologies built into the HP Converged Infrastructure with innovative services to deliver a modern support experience for today’s complex IT environments.

According to a recent Gartner report, the definition of support is changing. Customers want and need support services that help them to avoid issues occurring far more than they need reactive services that fix problems after the fact.

Tirthankar Banerjee, Director, Technology Support Services, HP India, said, "Enterprises need to be built on a technology foundation that helps IT shift time and resources from problem resolution to innovation. The traditional reactive IT support model is no longer effective -the industry needs to change the way it delivers support to offer proactive solutions and customized service offerings - and HP is leading that charge."

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