RCom and Ericsson sign $1-Billion Deal

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

 

Reliance Communications has signed an eight-year full-scope managed services agreement with Ericsson (NASDAQ: ERIC) for US$1 billion to operate and manage the wireline and wireless networks for Northern and Western states of India.

Ericsson will be responsible for improving network performance and ultimately service quality, with the goal of increasing customer satisfaction and retention. Ericsson will also work closely with Reliance Communications to identify opportunities to introduce new services and expand its existing businesses to help realize the full potential of its network.

According to the partnership, Ericsson will manage the day-to-day operations across wireline and wireless networks and will take over responsibility for field maintenance, network operations and operational planning of Reliance Communications 2G, CDMA and 3G mobile networks. This partnership will allow Reliance Communications to free up resources to focus on user experience, as well as improving innovation power, agility and speed across the specified geographies.

Gurdeep Singh, CEO – Wireless Business, Reliance Communications, said, “We are happy to announce our partnership with Ericsson to manage our wireline and wireless network enabling us to provide a higher level of customer experience in terms of network and services. Given the complexity of network increasing with platforms, technologies and application offerings, we are banking on the experience, innovation and technical expertise of Ericsson to improve the productivity of our network and ensure that it delivers to its full potential.....See More