CA Tech bags Excellence in Customer Service 2012

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

 

For the first time CA Technologies has been recognized by Omega Management Group Corp.'s NorthFace ScoreBoard Award (NFSB) for excellence in customer service 2012. The awards presentation ceremony will be held from May 29-31 at the Seaport Hotel in Boston during the Omega's annual Symposium for Customer Operations & Relationship Exposition (SCORE) Conference.

For 13 years, the NFSB awards has been recognizing industry specialists in the field of customer experience management and rewards companies that have achieved excellence in customer satisfaction and loyalty during the previous calendar year.

Dayton Semerjian, General Manager, Global Customer Success and Support, CA Technologies, said, “The NFSB award validates our company-wide commitment to delighting customers. We understand that delivering a great customer experience leads to high customer loyalty. Omega’s assessment process, which is based solely on the voice of our customers, confirms that our efforts are having a positive impact on the customer experience.”

CA Technologies was recognized by NFSB for achieving a global support satisfaction rating that places the company in Omega’s Loyalty Zone among organizations that achieve profitable......See More