HCL launches numerous Multi-Brand Service Centres in India

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

 

As a part of its Direct-to-Consumer (D2C) initiative, HCL Care, the support and service division of HCL Infosystems, has announced the launch of multiple HCL Touch Centres across various cities in India. HCL Touch Centres will offer a wide range of quality services for multiple products and brands. Aimed at creating an organized play in the retail service provider market, HCL Touch Centres will offer one-stop solution to all servicing needs for mobility, IT and consumer electronics and Home Appliances products across brands. Starting with 8 centres in Delhi-NCR, this D2C project will gradually expand across Tier-I, Tier-II and Tier-III cities in India.

Sayantan Nandi, Sr. VP & Business Head – HCL Care, HCL Infosystems Ltd, said, “HCL Care has always been known for its customized service solutions through quality-driven processes, superior infrastructure and technically skilled resources. With HCL Touch Centres, our aim is to bring a national, multi-channel 24-hour rapid response technical support service for consumers. Through these, we aspire to be the No. 1 Retail Service Provider in India, addressing the growing demand for quality service for products across brands.”

HCL Touch Centre services will include warranty support service for OEM partners, multi-brand out of warranty repairs, extended warranty protection plans/AMC plans, accessories & software sales /upgrade, and a range of value-added services like onsite services, pick and drop, data recovery.....See More