Dell enables Vcare Call Center to scale up operations

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

 

Dell(NASDAQ:DELL) has announced its successful customer win of Vcare India Call Center. Dell's solutions will provide an agile infrastructure to enable growth and scalability for Vcare.

Dell’s right solution approach coupled with customer support and workshops helped Vcare understand the benefits of Dell solutions - Dell Equal logic PS6510X x 2, PowerEdge M620along with Force 10 MXL X2, Power Connect 8132F x 2 supplemented  with VMware virtualization for their complete virtual infrastructure. Additionally, Dell also helped Vcare team to enhance their customer experience and to upscale their network to 10G with Dell MXL & Power Connect offerings. Hardware along with end to end implementation services and mission critical pro support plus (Proactive support) support SLA distinguished Dell from Competition.

"We are able to respond to the needs of the business faster with the scalability offered by the Dell solutions. Being one of the BPO solutions provider, we look at a cost effective IT implementation which will help us scale up our operations as and when we require and we hope Dell’s solutions will help us achieve this goal." Sushil Singh -Team IT, Vcare Call Center.

"The end to end products and services we are implementing for Vcare will help them improve business responsiveness and agility. Our ability to engage with customers at all levels, understand their needs and become their trusted consultant enables us to build confidence and builds a huge competitive advantage in the market. Regular technical knowledge sharing workshops with Vcare also helped build mindshare and greater understanding of our products and services,Ajay Kaul, Head - North Geo and Channel Head, Dell India.

Additionally, Dell also helped Vcare team to enhance their customer experience and to upscale their network to 10G with Dell MXL & Power Connect offerings. Hardware along with end to end implementation services.......See More