Unified Communications market in India declined by 2.3%

VARINDIA- INDIA'S FRONTLINE IT MAGAZINE

 

According to the International Data Corporation (IDC), the overall Unified Communications market in India has seen a marginal decline of 2.3% in 1H13 as compared to 1H12. 10% decline in Enterprise Telephony market has pulled down the overall UC revenues in 1H13, whereas other markets like Enterprise Collaborations and Contact Centre have seen a decent growth of 4-6% as compared to 1H12.

Enterprise Telephony market is suffering due to a combination of market factors: Firstly, IP-PBX solutions are eating into the TDM-PBX solutions revenues as the former gives better RoI for end-customers. Secondly, all the major vendors have started offering Software-based IP-PBX solutions, which is cutting their hardware revenues.

Dileep Nadimpalli, Senior Market Analyst, Unified Communications, IDC India, says, "IDC expects a recovery for India’s Unified Communications market in 2H13 and it will close 2013 with a marginal growth. Growth will be majorly driven by Enterprise Collaboration applications like Team Collaboration, Social Networking, Unified Messaging, Video Conferencing, and Web & Voice Conferencing solutions. However, we expect Enterprise Telephony market to continue to go through a declining journey." 

IDC has seen a huge traction in Video Conferencing market as this generates a clear RoI by reducing the travel cost for organizations. However, economic downturn is limiting this market to grow further as organizations are taking a cautious approach towards overall IT spending. But IDC believes this impact is just cyclical and desktop-based VC solutions will witness a growing demand in the future. Web & Voice Conferencing, Team Collaboration and Enterprise Social Networking are the next high growth areas........See More