Verint enhances its Workforce Optimization Software

Verint Systems has enhanced its Verint Workforce Optimization software. It is designed to help contact center, backoffice and branch operations better manage the performance of employees and operations.

This latest release features a new user interface that supports advanced visualization, data exploration, and analysis of employee and company-wide performance, providing critical executive insights that support time-sensitive decision making. The enhancements also enable managers to work more effectively with the addition of new flexible scorecard widgets and dashboards. Likewise, employees benefit from a more intuitive performance scorecard and greater visibility into their individual metrics and achievement of goals...Read more