Verizon launches Unified Customer Experience Solution

Businesses serving all industries will soon be able to connect seamlessly with their customers through Web chat, social media, email or mobile via Verizon Enterprise Solution’s new Unified Customer Experience solution. The latest addition to the company’s continually-evolving Customer Contact Solutions portfolio will enable enterprises and government agencies to deliver a personalized and superior omni-channel experience to clients.

The feature-rich solution offers multiple options for connecting with customers, including the callback service (used when call volumes are high), or interactive voice recognition and speech analytics (designed to deliver a personalized experience). With the new platform, agents in the office or on-the-go will gain a comprehensive picture of the customer’s preferences, previous purchases and interactions to enable a true omni-channel customer experience...Read more