Canara bank issues advisory for ATM users after fraud bid

Over the last few days, a video of a cautious user who spotted a device to read debit card data at a Canara Bank ATM in New Delhi is being circulated widely. The video was shared by a Twitter user @rose_k01. Canara Bank was quick to address the issue, as it responded by ensuring there was no breach of sensitive user data. "It has come to our notice that a video is being circulated on an attempted fraud on one of our ATMs by installing a skimming device. This attempt, which was made in one of our ATMs in Delhi, was found out immediately and the devices were removed expeditiously. Thus no data compromise has happened. We have closed down this particular ATM pending completion of police investigation," Canara Bank said in a tweet.

“We, at Canara Bank take strict measures to safeguard our customers. We immediately located and removed the skimmer from Gowtami Nagar, Delhi ATM," the public sector bank added. The bank further informed through the same tweet that no data has been compromised.

Canara Bank said it has already taken some proactive, preventive and customer friendly measures to protect the interest of customers, so as to prevent loss of their precious money, the bank said further in the tweet.

1) Canara mServe Mobile app: Using the app, customers can switch off their credit or debit cards when not in use thereby preventing any unauthorise use.

2)The bank is installing anti-skimming and terminal security solutions in all the ATMs across the country.

3) For withdrawal of more than ₹10,000 from our ATMs by any of our customers, an OTP facility as additional security feature has been introduced thereby preventing unauthorized use.

4)Bank is flashing Do's/Don'ts to all customers through social media and SMS.

5) Fraudulent transactions due to third-party breaches where neither the customer nor bank is at fault, there cannot be any liability to the customer under the norms on limiting customer liability in unauthorised transactions, in case the incident is reported within three days. Thus the customer is totally protected from any monetary loss.

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